Learning Outcomes:
On completing this module, students should be able toDiscuss the steps in project risk management including identification, assessment, organisation, risk response, implementation and assessment, resulting in the development of a project risk plan.Discuss the role of quality in project management and the design of quality systems and processes to support the attainment of product and process quality, resulting in the development of a project quality plan.Identify the key strategies for managing customer expectations and ensuring customer satisfaction Identify the key success factors in procurement and contract management and its relationship to the management of risk, quality and customer satisfaction.