BMGT4056S Project Management Tools and Techniques

Academic Year 2021/2022

This subject will review the critical project management skill areas of risk management, quality management, customer satisfaction and procurement. Topics covered include: risk management in projects; risk analysis techniques; risk response management; the role of quality in project management; quality tools and techniques; design of quality systems; international quality standards; managing client expectation and satisfaction; purchasing and procurement; managing business-to-business relationships; legal issues in procurement; IT tools in project management.

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Curricular information is subject to change

Learning Outcomes:

On completing this module, students should be able toDiscuss the steps in project risk management including identification, assessment, organisation, risk response, implementation and assessment, resulting in the development of a project risk plan.Discuss the role of quality in project management and the design of quality systems and processes to support the attainment of product and process quality, resulting in the development of a project quality plan.Identify the key strategies for managing customer expectations and ensuring customer satisfaction Identify the key success factors in procurement and contract management and its relationship to the management of risk, quality and customer satisfaction.

Student Effort Type Hours
Specified Learning Activities


Autonomous Student Learning






Requirements, Exclusions and Recommendations

Not applicable to this module.

Module Requisites and Incompatibles
Project Mgt Tools&Tech (SG) (BMGT4019S)

Assessment Strategy  
Description Timing Open Book Exam Component Scale Must Pass Component % of Final Grade
Examination: Examination 2 hour End of Trimester Exam No Graded No


Assignment: Main Assignment Varies over the Trimester n/a Graded No


Carry forward of passed components
Resit In Terminal Exam
Spring Yes - 2 Hour
Feedback Strategy/Strategies

• Group/class feedback, post-assessment

How will my Feedback be Delivered?

General feedback is provided to students on all their submitted assessment components.

Name Role
Ms Michele Connolly Tutor
Ms Sarah Kelly Tutor
Dr George Onofrei Tutor
Shakeel Sadiq Jajja Tutor
Rachel Sim Tutor
Chee Shong Tan Tutor
Charlene Tan Puay Koon Tutor
Dr Virpi Turkulainen Tutor
Siti Zarifah Tutor

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