- Human Resources Management
- Ms Isobel Butler
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Curricular information is subject to change
On completion of this module, students should have an understanding of the sources and symptoms of conflict in organisations and of the many practices available for addressing conflicts and disputes. In particular, students should have achieved an appreciation of the following:
• The sources, symptoms and effects of workplace conflict involving individuals and groups
• Mainstream and innovative management-union negotiation practices
• ADR approaches to conflict including mediation and facilitation
• The role of state agencies in conflict resolution including the Workplace Relations Commission and Labour Court.
• The procedures and processes for handling conflict including grievances, complaints of bullying and harassment, protected disclosures and disciplinary issues.
• The experiences of whistleblowing and whistleblowers
Classes will combine formal presentations and class discussion and debate. In addition, there will be a number of workshops in which students will have opportunities to practice different approaches to conflict resolution including negotiation and joint problems solving. At least one class will be facilitated by an IRO from the Workplace Relations Commission.
|Student Effort Type||Hours|
|Specified Learning Activities||
|Autonomous Student Learning||
Not applicable to this module.
|Description||Timing||Component Scale||% of Final Grade|
|Continuous Assessment: In-class exercise/assignment||Throughout the Trimester||n/a||Graded||No||
|Examination: Take home exam||2 hour End of Trimester Exam||Yes||Graded||No||
|Assignment: Assignment||Throughout the Trimester||n/a||Graded||No||
|Resit In||Terminal Exam|
|Summer||Yes - 2 Hour|
• Feedback individually to students, post-assessment
Students will receive written feedback on continuous assessments withing 20 working days of submission of the assignment.
|Professor Bill Roche||Lecturer / Co-Lecturer|