HRM40700 Managing conflict in Organisat

Academic Year 2022/2023

Workplace conflict, how it manifests itself and how it is managed is a core part of the management of the employment relationship. Conflict takes many forms including individual to individual, within groups, between groups, and, in the case of organisations where trade unions are recognised, between management and trade unions. The traditional focus of courses on workplace conflict has been on industrial relations disputes and on management-union negotiation as the primary means of resolving such disputes. Today, with the broadening of the concept of workplace conflict to a range of forms of inter-personal and intra-group conflict, the focus must be extended to other conflict resolution practices such as facilitation, mediation and adjudication. The term ‘alternative dispute resolution’ or ADR has been used to describe many innovative forms of conflict and dispute resolution in the workplace that are used in the case of grievances involving individual employees, problems involving groups and disputes involving trade unions. These include open door policies, mediation, peer reviews, ombudsman systems, external facilitation, problem solving and interest-based bargaining. These practices will be covered in the module.

Show/hide contentOpenClose All

Curricular information is subject to change

Learning Outcomes:

On completion of this module, students should have an understanding of the sources and symptoms of conflict in organisations and of the many practices available for addressing conflicts and disputes. In particular, students should have achieved an appreciation of the following:
• The sources, symptoms and effects of workplace conflict involving individuals and groups
• Mainstream and innovative management-union negotiation practices
• ADR approaches to conflict including mediation and facilitation
• The role of state agencies in conflict resolution including the Workplace Relations Commission and Labour Court.
• The procedures and processes for handling conflict including grievances, complaints of bullying and harassment, protected disclosures and disciplinary issues.
• The experiences of whistleblowing and whistleblowers
Classes will combine formal presentations and class discussion and debate. In addition, there will be a number of workshops in which students will have opportunities to practice different approaches to conflict resolution including negotiation and joint problems solving. At least one class will be facilitated by an IRO from the Workplace Relations Commission.

Student Effort Type Hours


Small Group


Specified Learning Activities


Autonomous Student Learning




Requirements, Exclusions and Recommendations

Not applicable to this module.

Module Requisites and Incompatibles
Not applicable to this module.
Assessment Strategy  
Description Timing Open Book Exam Component Scale Must Pass Component % of Final Grade
Continuous Assessment: In-class exercise/assignment Throughout the Trimester n/a Graded No


Examination: Take home exam 2 hour End of Trimester Exam Yes Graded No


Assignment: Assignment Throughout the Trimester n/a Graded No


Carry forward of passed components
Resit In Terminal Exam
Summer Yes - 2 Hour
Feedback Strategy/Strategies

• Feedback individually to students, post-assessment

How will my Feedback be Delivered?

Students will receive written feedback on continuous assessments withing 20 working days of submission of the assignment.

Name Role
Professor Bill Roche Lecturer / Co-Lecturer
Lecture Offering 1 Week(s) - Autumn: All Weeks Thurs 14:00 - 16:50

Discover our Rankings and Accreditations