Learning Outcomes:
On successful completion of this module students should be able to:
Communication skills:
Use an appropriate framework (e.g. Calgary-Cambridge) to structure a general and challenging clinical consultations
Demonstrate effective communication skills with team members (verbal and written)
Apply evidence based practice to clinical scenarios.
Personal development:
Identify and appreciate diversity and cultural values to allow for effective cross-cultural communication
Identify potential risks for workplace stress and discuss possible management strategies
Reflect on the importance of self-care in challenging times (resilience)
Health and Safety learning outcomes:
Apply risk assessment to different clinical situations.
Business and finance:
Use a framework for financial planning to understand the overall role finances play in one's personal life.
Apply financial principles to business financial situations.
Distinguish between different types of insurance.
Explain the requirements of a practice accreditation scheme
Recognize legislative and ethical requirements as outlined in the code of professional conduct
Indicative Module Content:
Communications:
History taking
Active listening skills
Non-verbal behavior
Open and closed questioning
Client resistance and anger responses
Communication challenges
Inter-professional communication
Written communication – including clinical note taking
Evidence based practice
Personal development:
Equality, diversity and inclusion
Workplace stress
Resilience
Business and finance:
Basic accounting principles
Basic financial planning
Budgets
Pricing
Taxation (PAYE)
Invoicing
Insurance
Practice accreditation
Leadership and management styles
Code of professional conduct
Health and Safety:
Risk assessment – emergency situations