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Curricular information is subject to change
On completing this module, students will be expected to be able to (i) describe the essential elements of service design and delivery(ii) critically appraise theoretical contributions on managing service enterprises and activities(iii) explain the strategies which best facilitate the provision of high quality services(iv) analyse the forces that may make service providers internationally competitive and (v) complete and manage learning activities (written and oral) in relation to the management of service enterprises.
Student Effort Type | Hours |
---|---|
Small Group | 36 |
Specified Learning Activities | 50 |
Autonomous Student Learning | 30 |
Total | 116 |
A student completing this module must have his/her own lap top.
Description | Timing | Component Scale | % of Final Grade | ||
---|---|---|---|---|---|
Continuous Assessment: Participation during class | Throughout the Trimester | n/a | Graded | No | 10 |
Examination: Closed Book Examination | 2 hour End of Trimester Exam | No | Graded | No | 45 |
Group Project: Service Analysis Plan | Coursework (End of Trimester) | n/a | Graded | No | 35 |
Assignment: Individual Case Study Assignments | Throughout the Trimester | n/a | Graded | No | 10 |
Resit In | Terminal Exam |
---|---|
Autumn | Yes - 2 Hour |
• Feedback individually to students, post-assessment
• Group/class feedback, post-assessment
Not yet recorded.