Learning Outcomes:
On successful completion of this module students should be able to:
Communication skills:
Use an appropriate framework (e.g. Calgary-Cambridge) to structure a general and challenging clinical consultations
Demonstrate effective communication skills with team members (verbal and written)
Apply evidence based practice to clinical scenarios.
Personal development:
Identify and appreciate diversity and cultural values to allow for effective cross-cultural communication
Identify potential risks for workplace stress and discuss possible management strategies
Reflect on the importance of self-care in challenging times (resilience)
Careers
Demonstrate an ability to write a CV
Demonstrate effective communications in interviews
Understand current Irish employment laws in relation to private veterinary practice
Marketing
Understand the types and effects of management styles
Explain the difference between management and leadership
Outline and apply basic principles of marketing in veterinary medicine
Understand the skills and approaches needed to deal with common complaints
Indicative Module Content:
Communications:
History taking
Active listening skills
Non-verbal behavior
Open and closed questioning
Client resistance and anger responses
Communication challenges
Inter-professional communication
Written communication – including clinical note taking
Evidence based practice
Personal development:
Equality, diversity and inclusion
Workplace stress
Resilience
Business and finance:
Basic accounting principles
Basic financial planning
Budgets
Pricing
Taxation (PAYE)
Invoicing
Insurance
Practice accreditation
Leadership and management styles
Code of professional conduct
Health and Safety:
Risk assessment – emergency situations