Learning Outcomes:
Discuss and critically reflect upon current theories, concepts and practices within strategy and operations management in sport organisations.
Appraise the need for an effective and robust customer service process in the management of sport.
Apply strategic and operational analysis techniques to a sport organisation in a critically aware manner
Formulate proposals that translate key strategy and operations management principles in actionable objectives for sports organisations
Conduct an organisational analysis and communicate findings in a clear and unambiguous manner (both orally and in writing).
Indicative Module Content:
The module focuses on the core principles of strategy and operations management utilising sport related examples. Specific topics across the module will include, strategic and operational analysis tools, customer relationship /service management, total quality management, health and safety and communication skills.