Learning Outcomes:
On successful completion of this module you will have:
1. An understanding of the make-up of Trust and its importance to complex social processes.
2. An understanding of the importance of quality conversations to those processes.
3. An understanding of what gets in the way of quality conversations.
4. Better conversation skills.
5. Better ability to handle difficult conversations.
6. Facilitation and observation skills.
Indicative Module Content:
This module will address the relational aspects of leadership. The best leaders are those who have strong relational skills and this module will look at the leader’s ability to really engage with others within and outside the organisation. The participant will learn about trust, how it is built and its centrality to leadership. They will also examine, at a theoretical and experiential level, conversations as a building block of social processes in organisations and will become more skilled at managing difficult conversations.